7. RETURNS & CANCELLATIONS
7.1 CANCELLING ORDER BEFORE DELIVERY
You may cancel any order for non-customised products free of charge and without giving us any reason, provided it has not yet been shipped. We begin processing orders placed at our online store almost immediately. If you wish to cancel your order, please check the status of your order first by visiting the “Order status” link on the Website.
If the status of your order is “Pending” or “On Hold” you may cancel your order by contacting us. If successful, they will send you an email and the cancellation will be free of charge. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with the procedure set out below.
Customised orders cannot be cancelled before shipment, because we start building the customised products immediately after receiving the order. You are however entitled to return your order in accordance with the return procedures and conditions below (see art 7.2 and 7.3 below.)
7.2 RETURNING ORDERS AFTER DELIVERY – DEFECTIVES
You are entitled a full refund or exchange within 14 days providing item(s) are in new condition with tags. For an exchange contact the office firstname.lastname@example.org, We do not pay for postage for exchange. please print off this document Exchange : Returns form fill out the relevant details so we can process. Once the item is returned and inspected an exchange will be given. For a refund the unwanted item is to be shipped to Futurz London limited. The returns address is different to any on the website so please contact a member of Futurz Team by email email@example.com and they will send you a FREE returns form. You simply print off attach to your parcel and take to your local post office. In the event you return goods for reasons other than defectiveness or non-conformity with your order, you will need to pay for the return shipment.
7.3 EXERCISING YOUR RIGHT OF WITHDRAWAL
If for whatever reason you are not happy with the products you ordered, you may return the products delivered to you within 14 calendar days after the product is delivered, without giving us any reason, as long as:
The products are unwashed and not used in any way (you are allowed to try garments or shoes on for fit, unless we have indicated otherwise – but you cannot wear them)
The product is complete: e.g. both items of a pair must be returned
You cannot return:
Futurz that have been mishandled, they have a device and you must take extra care when charging. When inserting the charger into USB port hold underneath the charger socket when connecting and disconnecting. we will not be responsible for the charger socket being pulled out.
Products that have been tampered with.
For information on refunds, see art 7.5 below. on how to return, If you inform us that you wish to return a product, we shall reimburse to you all payments received, including the delivery costs (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) and in any event not later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal.
7.4 PRODUCT EXCHANGE
Product exchanges are possible, but we do not cover postage costs. Please contact us firstname.lastname@example.org to receive the returns /exchange postage address, print of this form Exchange : Returns form and send with your parcel. See art 7.2 and 7.3 above. For information on refunds, see art 7.6 below.
7.5 PRODUCT TESTING
All products are tried and tested before shipping, no refund or exchange will be offered until a full inspection has been done.
7.6 REFUND INFORMATION
Refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give this information when you initiate the return so that we can refund the money directly to your account.
In the event you return goods for reasons other than defectiveness or non-conformity with your order, you will need to pay for the return shipment.
If you paid with Domestic Maestro and did not fill in the ‘issue number’ or ‘start date’ field during checkout, we will not be able to process your return and/or grant you a refund.